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Shipping& Return Policy

Shipping Policy

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email at 11pm on the day that orders are shipped out.

Delivery time

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. Please check your spam box for any notification emails from us.

 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Startrack.com.au or CouriersPlease.com.au or Toll Priority

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot.

Return & Exchange Policy

  1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.

  2. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.

  3. There is a $55 restocking fee applicable on all returns unless it is deemed faulty.

  4. If you a returning a product which is faulty, please keep your receipts and we can reimburse you for the shipping back if indeed it has been determined to be faulty. If not faulty, you will not be eligible for refund of the freight.

  5. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase EXCLUDING packaging and postage charges / handling fees – (usually $55 from each order).

  6. If you try and upgrade the firmware with an incompatible region firmware and require us to reflash it, cost is 180 inc GST. Note – we will try to do this only. We cannot guarantee this can be done.

  7. It is important to note that we sell Commercial grade products. Commercial grade products usually do not come with easy to follow instructions. Technicians which install these products usually go through a training program to help them get accustomed to configuring the product. Thus by purchasing from us, you acknowledege that you will find a technician or ask an expert to install/configure the product for you. You are welcome to try to configure the items yourself, a lot of people with strong technical background manage to do it, however note that this could be time consuming. Also note we do not provide phone support.

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